Aftersales Technical service
On site or from a distance
A flexible, globally active service team with competent engineers is available when needed to ensure your production and machine availability - directly on site, on the phone or via remote support. In the event of a machine breakdown, fast and uncomplicated help is required. In most cases, we can resolve your issue easily over the phone - saving time and reducing service costs to a minimum. In addition, our hotline experts are able to connect to almost all machines and systems and analyze the problems in detail with you. Additional specialists from the software, electrical and assembly departments are available for support.
We are also happy to offer you a service contract specially tailored to your requirements: You receive your personal contact details to assure short response times. Please do not hesitate to contact us if you need further information. Together with you, we will put together the ideal service package.
The technical service is available to you by telephone for advice and information from Monday to Thursday from 07.00 - 15.30 and Friday from 07.00 - 12.15. In important cases, we are of course available 24/7 via the Technical Service Hotline.